If you are within the 14 day return period you can request a return or exchange by emailing returns@ossanewyork.com. Once a request is made, we will review all requests – you will receive email notifications along the way. From there, you will receive a pre-paid shipping label and a return authorization number. Returns must be in the original packaging. If original packaging is missing, there may be a restocking fee deducted from the final refunded amount. The RETURN AUTHORIZATION # provided once your return is approved must be printed and included both inside the box and taped to the outside.
